FAQ

Our Policies and Frequently Asked Questions

Standard Cleaning

1 Hour – $100
2 Hour – $200
3 Hour – $300
4 Hour – $400
5 Hour – $500

Deep Cleans
5-6 Hours – $625
Includes Curtains, Windows, & Baseboards

For hourly cleanings, the cleaners work from a written list of priorities provided by the client and get as much done as possible. Priority lists are typically completed via email. We encourage our clients to over-book rather than under-book the number of hours for a first time or occasional cleaning. There is no risk in over-booking, because we only charge for the amount of time it takes to do the cleaning. The risk in under-booking is that the cleaning may only be partially completed, and our schedule may not allow us to stay longer. Please be as specific as possible on your priority list to ensure your cleaning is fit to your needs.

Once you’ve made an appointment with Endless Mountain Cleaning we have now returned to the appointment time exclusively and respectively for you. If you cancel less than 48 hours from your appointment time you will be charged 50% (half) the amount of your agreed rate for the cancelled appointment. We kindly ask for a 48 hours notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability. If an open ended (hourly) cleaning is cancelled less than 48 hours in advance, a cancellation fee of $75.00 will be charged.

If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.

We follow the local school district for school closings & delays for weather (and now COVID). Since our staff are typically parents, their schedule and safety is affected by the school schedule. If a local  school district closes or delays for any reason, we will be in touch to reschedule your appointment.

A deep clean is just that. A thorough cleaning of location. We dedicate a full days work 5-6 hours, plus breaks into doing the job the best we can. Deep Cleans include Windows, Curtains, and locations that you typically don’t clean yourself like baseboards, light fixtures, and light switches. Most people have this done at least twice a year. If you have a home over 1,500 square feet, you may need to schedule 2+ deep cleans on back to back weeks.

Monday through Friday from 8:30 a.m. to 4:30 p.m. If we are very busy, you may get our voice mail. We return our calls promptly. If you reach us after hours, your call will be returned by our next business day.

We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 20 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.

Our office is closed on all major holidays.

Many of our cleaning staff still work on major holidays, excluding Thanksgiving Day and Christmas Day.

If no one is available to perform your cleaning on a holiday, we will email or call you to reschedule.

Each of our clients has different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. In the event that you are not satisfied with the cleaning, please let management know of your concerns within 48 hours of the service.

Payment is due on the day of service by credit or debit card. Sorry, we no longer accept checks or cash.

Overdue payments are subject to a late fee of 3%. Endless Mountain Cleaning LLC reserves all rights available under Pennsylvania State law to collect any amounts due and owing pursuant to this agreement.

Your assigned cleaner will be your default cleaner with the exception of illness, vacation, personal emergency, or an ongoing schedule change. In the event that your default cleaner has an ongoing schedule change or no longer works here, s/he will be replaced with another trained cleaner who will have your home’s customized Work Order. You are welcome to audition multiple cleaners until you find your ideal match.

Endless Mountain Cleaning is licensed and insured. The cleaning crew will immediately notify the client or our office of any accidental damage that occurs during any job.

Endless Mountain Cleaning LLC strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.

If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.

If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.

If you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.

 Please do not ask our staff to:

  • Use ladders other than the small step ladder we provide, or climb up on any furniture. Our staff carries extension poles to reach high areas.
  • Lift or move heavy items.
  • Clean up human or pet waste, blood or bodily fluids.
  • Restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our cleaner(s) arrive. Otherwise we may not be able to provide service, and you may be charged a rescheduling or cancellation fee.

Call or Text Us Anytime!

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Endless Mountain Cleaning is a top-rated home service dedicated to making your space clean & tidy. We are currently operating in Wyoming County of North East PA and expanding.

What’s not included?

Moving heavy items, outdoor work, carpet cleaning, mold or infestation removal, deep stain removal, cleaning of pet messes, cleaning of blinds, cleaning of areas outside normal reach.

About Endless Mountain Cleaning

  • Cleaners Are Experienced, Treated with Respect
    and Work Most Jobs in Teams of Two.
  • Licensed & Insured 
  • Affordable, upfront flat pricing & online payments.
  • Free Estimates